Parents and Family

The college experience impacts every student, and it is likely to alter family dynamics as well. There may be times when parents and family members feel anxious, frustrated, or challenged by events in a student’s life. Sometimes, these events may involve the student’s health or well-being.

Student Support

A student may benefit from counseling if they experience:

  • An overwhelming and possibly prolonged sense of sadness and helplessness
  • Emotional difficulties that make it hard for them to function day-to-day or affect academic performance
  • Actions that harm themselves or others
  • Distress about confronting family members or close friends
  • Just needing someone to talk with

What if your student is reluctant to visit the Counseling Center?

Entering counseling is a personal choice, although information and encouragement may benefit students who are unsure. The following points may help:

  • Information shared during counseling is confidential
  • Just as it is common to visit a doctor when one has a medical problem, there should be no shame in meeting with a counselor to discuss a personal issue or concern
  • A student can meet with a counselor for one session without committing to ongoing counseling
  • Suggest the student visit the Counseling Center's ERNIE site to learn more about the services offered



Counseling often involves the disclosure of sensitive and personal information. Professional ethics codes and state laws consider information discussed between a counselor and client (18 years and older) to be strictly confidential. The information that you share in counseling, including the fact you used our services, will not be disclosed to anyone (including university officials, faculty, staff, parents, or outside agencies) without your written permission. Counseling records are not part of your academic or administrative records, but will be retained in the Counseling Center for seven (7) years after your last counseling contact with the department.

There are EXCEPTIONS TO CONFIDENTIALITY you should be aware of.

  1. HARM TO SELF: If there is evidence a student poses a clear and immediate probability of harming themselves, and they are unwilling or unable to follow treatment recommendations, a counselor may seek involuntary admission to a hospital. The University will attempt to notify a family member when this occurs.
  2. HARM TO OTHERS: If a counselor has reason to believe a student is threatening physical violence against another, they may be required to take action to ensure the other person is protected. Such action may include contacting the police, notifying the intended victim, and seeking involuntary hospitalization of the student. If there is concern a student may engage in risky behavior potentially resulting in serious harm to the student and/or the public, a counselor may contact other campus resources: Campus Safety, Dean of Students or Health Services.
  3. Abuse/Neglect of a Child/Elder/Disabled Person: Counselors who know or reasonably suspect a minor or a vulnerable adult is being abused, neglected, or exploited are legally obligated to report this information to appropriate state agencies.
  4. Court Subpoena: A court-ordered subpoena can require the Counseling Center to release information contained in records or for a counselor to testify in a court hearing.
  5. Lawsuit Against the University: When a lawsuit is filed against the University, ERAU's General Counsel can require the Counseling Center release records to them when disclosure is deemed relevant to the lawsuit.

Scope of Services

  • Students must be currently attending classes at the DB campus to be eligible for services
  • Services are free of charge
  • Appointments are scheduled on the hour
  • Appointment limits: eight (8) appointments per semester, four (4) appointments per summer term
  • Couples counseling: both must be students currently attending classes at the DB
  • Cancellations and Relationships: If you can’t make your appointment, please call us 24 hours prior to your appointment at 386-226-6035. We are open Monday-Friday 8 a.m.-5 p.m. but you can leave a voicemail message after hours
  • No-shows: If you cancel prior to your appointment you forfeit the sessions, meaning that one counseling session is deducted from your semester limit.
  • Late Arrivals: Arriving 15 minutes late for an appointment, may result in the appointment being forfeited and counted as a no-show


Email is not a secure mode of communication. It is inappropriate to use email to convey information of a personal or urgent matter. Please call the Counseling Center at 386-226-6035 to scheduled/change/cancel appointments. The Counseling Center will ONLY contact you (email/phone) with your consent as indicated on your client paperwork.

After-Hours Emergencies

Counselors are NOT on-call after hours nor on weekends. The following crisis intervention services are available 24/7:

  • Call 1-800-273-TALK (8255): Lifeline Crisis Hotline
  • Text HELP to 741-741: Crisis Text Line

Contact Us

Counseling Center
Wellness Center Complex, Bldg. 502
Daytona Beach Campus,

Hours of Operation

Fall and Spring: Monday-Friday,
8 a.m.-5 p.m.

Summer: Monday-Thursday, 
7:30 a.m.-5:30 p.m.

24-Hour Emergency Assistance

  • Campus Safety:
    386-226-SAFE (7233)
  • Suicide Prevention Hotline: 
    800-273-TALK (8255)
  • Rape Crisis Hotline: 
  • Domestic Violence Hotline: 
  • Disaster Distress Helpline: 
  • Crisis Text Line:
    Text HELP to 741-741